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DameWare NT Utilities

Examples of DameWare's NT Utilities

Using the NDTU console you can select a sickly Windows Server and view its services, furthermore, you could start or stop a service if that would cure the problem. Another troubleshooting technique is to look for errors in the event logs, or run native Windows tools such as Perfmon.

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NT Utilities Case Studies

Troubleshooting server problems can be time-consuming. Under the pressure of fixing the servers before the users complain, or the boss finds out, you don't want to waste time connecting to the servers, and then loading tools to fix the problem. Thus it's best to just launch the DNTU and start collecting information.

  • Issue: Users in marketing cannot connect to their customer database.
  • Problem: Share and Active Directory permissions conflict.
    Solution: Call for DNTU and adjust the permissions in AD groups and server shares.
  • Problem: Email not getting through.
    Solution: Connect to the Exchange Server, check the queues, perhaps restart the SMTP Virtual server.
  • Problem: Server running slowly.
    Identify cause: Memory problem.
    Solution: Reschedule backup at a different time or on a different server.
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