IPSWITCH AlertFox End User Monitoring

Monitoring Features

• Synthetic End User Monitoring
• Multi-step transaction performance monitoring
• True Browser Monitoring across popular Internet browsers
• Verify web content and support for media apps (including Flash, Silverlight, AJAX, and video).
• Flexible testing intervals
• Choice of cloud-based and custom monitoring locations
• On-demand testing
• Unified inside and outside the firewall monitoring.

Reporting Features

• Unified web-based reporting and dashboards
• Interactive charts and graphs
• Performance trending of response time
• Custom step-by-step reporting
• Automatic capture of screen shots of errors or failures
• Waterfall reports for all objects including component level details
• Performance threshold setting
• Real-time error reports along with daily, weekly and monthly status reports.

Notifications

• Alerts available on errors, thresholds and recovery
• Unlimited contacts for notification
• Real-time error alerting
• E-mail & SMS based notification.

Browser support

• Supports Internet Explorer and Firefox.

Benefits

Ensure you deliver the highest quality end-user experience

• Ensure customers and employees can successfully access and interact with mission-critical applications, such as your external websites (e.g. customer shopping carts, product catalogs) or your internal Web applications (e.g. CRM, ERP, account access)
• Provide a quality web experience from start to finish.

Minimise application downtime and optimise application performance

• Simplify troubleshooting tasks by visualising the errors your users see with AlertFox's Image Capture technology
• Quickly zero-in on the root cause of a 'slow application' to the most granular level to resolve intermittent and unseen issues with your Web applications.

Increase efficiency across IT, internal users, partners, etc.

• Troubleshoot and resolve Web application problems faster
• Immediately discover performance problems of your internal and external Web applications before receiving an initial customer or employee complaint.

Ensure productivity

• Understand and report on the on-going performance of your internal and external Web applications
• Provide actionable information to your line of business counterparts and communicate issues by routing alerts to the team as soon as possible.