Test Track Pro

Centralized Issue Management

• Manage all development artifactsincluding issues, defects, feature requests, change requests, project assignments, customer issues, and any other tasks or artifacts tracked as part of your product development process.
• Track everything about an issueincluding its details, workflow, known workarounds, related software changes, email, links to other issues, folders, and its history.
• Track multiple reports of an issue as oneto provide better metrics and improved product planning. With multiple-instance tracking, you have a more accurate count of the number of unique issues you need to fix. And, when used to track feature requests, you can prioritize features based on the number of times they are requested. The details of each customer's requests are stored in one feature request, defect, etc.

Start Tracking Quickly

• Use TestTrack out-of-the-boxwith minimal customization or completely customize it to fit your terminology, processes, security rules, and compliance needs. TestTrack ships with pre-configured templates to use as starting points for your projects.

Interact with Your Customers

• Track detailed information about your customersincluding contact and system configuration information.
• Quickly locate the issues a customer has reportedand the current status of each issue.
• Monitor an email account for incoming support issuesand automatically email acknowledgements to customers, letting them know you received their emails and are looking into their issues.
• Make it easy for customers to provide feedbackwith TestTrack's feedback add-ons,SoloBugandSoloSubmit.
• Use time-based escalation rulesto ensure customer issues are responded to in a timely manner.
• Keep customers in the loopwith per-issue notification lists. Add a customer to the notification list and, when the issue enters a new state, automatically email the customer a status update.
• Track issue-specific email conversationsbetween developers, technical support, and customers, keeping all relevant information with the issue for quick access and historical record.