WebEx Remote Support

WebEx Remote Support nearly has it all. From file transferring to webcam and audio support, whatever tool you need to resolve your customer’s issues, WebEx Remote Support is sure to have it.

Chat with your customers and other representatives to answer and ask any possible questions. Turn on the microphone and start a web-based audio support to speak and listen to your customers. Also, WebEx Remote Support is one of the few remote software programs with a webcam capability. However, unlike Netviewer Support, the webcam is one-way. Your customers cannot allow you to see them through the webcam. The audio options are two-way, you will be able to speak and listen to your customers.

WebEx Remote Support will automatically continue the session after you remotely reboot the customer’s computer. You can also collect system information and save or print it for future reference. The task bar allows you to switch between help sessions and manage multiple customer service sessions simultaneously. WebEx Remote Support also reports the usage reports for each user. The reports are customizable to help you manage resources and customer service representatives.