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CommuniGate Pro Call Manager

The Call Manager application allows Enterprises to monitor and control sales, support, or other telecommunications queues in a easy Web based solution.


Giá: Liên hệ
Mã sản phẩm: CommuniGate Pro - Call Manager
Nhà sản xuất: mmuniGate Systems 
Kho hàng: Có hàng
Lượt xem: 263
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Sản phẩm liên quan

Key features include:

  • The ability to monitor several call queues in real time
  • Automatic call distribution between multiple "agents", handling multiple queues depending on a flexible scheme of priorities and weights
  • Role management with "supervisor" rights for some agents, allowing actions such as:
    • connect to any call in progress for eavesdropping
    • connect to any call in progress for 3-way conferencing (caller - agent - supervisor)
    • connect to any call in progress for whispering to the agent
  • Collecting the stats on all processed calls: average time in queue, average call length etc.


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